Get immediate help

There are support services available for you – and the people you care about – if you are concerned about your prescription medication use. Prescription medication dependence is a medical condition, and like other health conditions such as diabetes or asthma, it does not discriminate.


**In case of an emergency, ring 000.


National Alcohol and Other Drug hotline: 1800 250 015

Contact the National Alcohol and Other Drug Hotline for free and confidential

advice about alcohol and other drugs


Medicines Line: 1300 Medicine

Medicines Line provides information for consumers on prescription, over-the-

counter and complementary (herbal, ‘natural’, vitamin and mineral) medicines.


Poisons Information Centre: 131126

A 24-hour phone service staffed by pharmacists who can provide individual risk

assessment and treatment advice on all types of exposures, including medication

errors and overdoses.


Reconnexion (VIC): 1300 273 266

Reconnexion provides confidential support during business hours (Mon to

Fri) about anxiety disorders and depression, the use of benzodiazepines

(tranquillisers and sleeping pills) and support for people withdrawing from



Medication Support and Recovery Service (VIC): 1800 931 101

The Medication Support and Recovery Service is free and offers confidential

counselling, family support, peer support groups, withdrawal services and

pharmacotherapy for people in the area.


Counselling Online (Chat or SMS support) 

Counselling Online provides free and confidential drug and alcohol counselling



Lifeline: 13 11 14

Lifeline provide 24/7 crisis support and suicide prevention services.


Beyond Blue: 1300 22 4636

The beyondblue Support Service provides advice and support via telephone 24/7

(just call 1300 22 4636), daily web chat (between 3pm–12am) and email (with a

response provided within 24 hours).


Family Drug Support: 1300 368 186

Family Drug Support‘s 24/7 support line supports family members who are affected

by alcohol and other drugs.

Find a health professional

If you are concerned about your use of prescription medications, speak to your GP. While this may be an intimidating process, it is important to speak honestly with your doctor, pharmacist or health professional if you feel that you may be at risk of or experiencing prescription medication dependence.


A doctor will be able to assess if you may be dependent and what treatment options are available.


For Australian health advice, visit

Treatment options

Treatment for prescription medication dependence must take into account the type of medication being used and each persons’ needs.


There are effective treatments for dependence, including reducing the medication with assistance and/or accessing counselling or medication-assisted treatment. Talk with your GP or health professional if you are concerned about your medication use.




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