Get Support

Get immediate help

There are support services available for you – and the people you care about – if you might have a problem with using pharmaceutical medications. Dependence and addiction are medical conditions, and like other health conditions such as diabetes or asthma, they do not discriminate. Here are some helplines to assist you:

**In case of an emergency, ring 000.

Medicines Line: 1300 Medicine

Lifeline: 13 11 14

Family Drug Support: 1300 368 186

Counselling Online (Chat or SMS support) 

Beyond Blue: 1300 22 4636

DirectLine (VIC): 1800 888 238

Alcohol and Drug Information Service

(NSW): 1800 422 599    (TAS): 1800 811 994

(NT): 1800 629 683        (WA): 1800 198 024

(QLD): 1800 177 833      (ACT): 02 6207 9977

(SA): 1300 131 340

For Victorians who have been affected by a friend or family member’s drug use, there is also information on finding support and treatment services in Victoria at The First Stop.


If you, a friend or family member live in the East and North East regions of Melbourne, you can also contact the Medication Support Service on 1800 931 101.  The Medication Support Service is free and offers confidential counselling, family support, peer support groups and withdrawal services for people in the area.

Find a health professional

If you are concerned about your use of prescription medications, speak to your GP. While this may be an intimidating process, it is important to speak honestly with your doctor, pharmacist or health professional if you feel that you may be at risk of or experiencing prescription medication misuse, dependency or addiction.


A doctor will be able to assess if you may be dependent and what treatment options are available.


For Australian health advice, visit

Treatment options

Treatment for prescription medication misuse and/or addiction must take into account the type of medication being used and each persons’ needs.


Successful treatment may need to incorporate several components, such as counselling, rehabilitation and/or medications. If you need help understanding your addiction treatment options, speak to your GP.




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